Mean Time to Repair is usually the province of an IT Operations department, as it relates to the physical infrastructure of an organization or devices (such as PCs) that are running inside an organization’s network. Mean Time to Repair is generally defined through the following equation: It usually but not always, used with items in a traditional data center. Mean Time to Repair is a measure of how long it takes to get a product or subsystem up and running after a failure. In a previous post, I discussed a different metric that also uses the MTTR acronym, Mean Time to Repair. What MTTR means in a digitized environment And one of the more important metrics to track in a digitally transferred environment is Mean Time to Recovery (MTTR). However, the rapid and continual changes that come with digital transformation require different metrics for effective measurement. Traditional service desk metrics work beautifully in pre-digital transformation environments that haven’t yet embraced cloud computing, rapid change, and the acquisition of new digital users, such as Internet of Things (IOT) devices and machine clients. Performance measurement changes when your business undergoes digital transformation.
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